OverviewLocation: Braga, Portugal (remote)Work Setup: Fully remoteLanguages Required: Czech and EnglishStart Date: 7 May 2026Schedule: Monday to Friday, 08:00–17:00 (weekends off)Contract Type: Permanent contract (standard conditions apply)Compensation: Base salary over 14 monthsAdditional Benefits: €45 monthly complexity bonus (paid over 11 months)Relocation: Not provided.About The PositionJoin a Czech-speaking customer service team supporting automotive digital services. In this role, you will assist customers with inquiries related to digital tools and services in the automotive sector, ensuring a smooth and efficient user experience.Key ResponsibilitiesProvide support in Czech via digital channels (such as phone, email, or chat)Assist customers with questions related to automotive digital servicesResolve issues efficiently while maintaining a high level of customer satisfactionFollow internal processes and escalation proceduresAccurately document all interactions in internal systemsCandidate ProfileFluency in CzechGood command of EnglishStrong communication and problem-solving skillsCustomer service experience is an advantageComfortable working remotely and independentlyMust already reside in PortugalWhat You'll GetBase salary × 14 months€45 monthly complexity bonus (11 months)Fixed weekday schedule with weekends offRemote work setup