German-Speaking Customer Service & Sales Agent | Remote (Portugal – North Only)Are you passionate about travel and ready to help customers plan unforgettable cruise experiences?
We're hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious cruise line.This is a remote position, but applicants must reside in the northern regions of Portugal — from Coimbra upwards.
Candidates outside this area will not be considered.
Please note that relocation packages are not provided.
Position Overview:Role: Customer Service & Sales Agent (German-speaking)Location: Remote in Portugal (Coimbra and north only)Schedule:Monday to Friday: 08:*******:00Saturday & Sunday: 08:*******:00Occasionally: availability until 19:00 may be required2 rotational days off per week Key Responsibilities:Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruiseHandle sales inquiries with confidence and professionalismGuide clients through available packages, promotions, and upgradesResolve queries and ensure customer satisfaction throughout the booking processUpsell services when appropriate to enhance the overall customer experienceMaintain accurate records of customer interactions and transactions Required Profile:Fluent in German (C1+) and proficient in English (B2+)Experience in sales is mandatory – ideally in a customer-focused environmentExcellent communication and persuasion skillsAbility to work independently and manage a structured remote scheduleResides in Coimbra or further north in Portugal (strict requirement) What We Offer:Opportunity to work from the comfort of your home (regional restrictions apply)Join a vibrant, international team in the travel and tourism industryCareer development and growth in a well-established global client environmentFull training provided