HR Operations Specialist - Payroll & Benefits ensures accurate, compliant, and efficient HR and payroll operations in Portugal. The role combines operational execution with expert advisory support on People Relations, compliance, and employee lifecycle processes, serving as a key link between the business, P&C teams, and local authorities.
Client Details
BP is one of the world's leading integrated energy companies, driving innovation and sustainability across its global operations. Within BP, the People & Culture (P&C) Operations and Advisory division is a global shared services organisation responsible for delivering centralised and standardised HR services across multiple geographies. The team acts as the first point of contact for people-related and policy matters, ensuring compliance, process excellence, and an outstanding employee experience.
Description
Ensure accurate payroll processing, benefits administration, and compliance with Portuguese labour and fiscal regulations.
Act as the main escalation point for complex employee queries that span multiple policies or processes.
Manage relationships with third-party providers and brokers for local benefits and pension plans.
Represent BP before local authorities, including social security, labour inspections, and other regulatory entities.
Oversee onboarding and offboarding processes in collaboration with Talent Acquisition, ensuring full compliance with local requirements.
Provide expert support on People Relations topics such as disciplinary actions, grievance management, performance issues, and business change projects.
Act as the first point of contact for the Workers' Council and manage all related administrative processes.
Partner with business leaders, P&C teams, and delivery centres to ensure smooth operations and continuous service improvement.
Identify and implement process enhancements, contributing to efficiency, standardisation, and a better employee experience.
Support internal and external audits, ensuring documentation accuracy and compliance with corporate standards.
Profile
Bachelor's or Master's degree in Human Resources, Management, or a related field.
Minimum of 5 years of experience in HR operations, payroll, or local delivery, ideally within a multinational or shared services environment.
At least 2 years of experience handling People Relations matters (disciplinary, grievance, and performance management).
Strong knowledge of Portuguese labour law, payroll processes, and benefits administration.
Experience with Workday or similar HRIS systems is highly valued.
Strong analytical and problem-solving skills with a continuous improvement mindset.
Excellent interpersonal and communication skills, with a strong focus on customer service and stakeholder management.
High integrity, attention to detail, and the ability to manage sensitive matters with discretion.
Portuguese native speaker, Fluency in English is mandatory;
Spanish proficiency is a plus.
Job Offer
Competitive salary and comprehensive benefits package.
Professional development opportunities within BP's global People & Culture network.
Exposure to a multinational, high-performing, and collaborative environment where continuous improvement and innovation are encouraged.
Desired Skills and Experience
- Payroll Management
HR Operations
Employee Relations
People Relations
Labor Law & Compliance
Benefits Administration
Onboarding & Offboarding
Workforce Administration
HR Advisory
Shared Services Environment
Stakeholder Management
Workday / HRIS Systems
Process Improvement
Continuous Improvement Mindset
Analytical Thinking
Problem Solving
Customer Service Orientation
Audit & Reporting Support
Multinational Environment Experience
Employee Lifecycle Management
Strong Communication Skills
Attention to Detail
Integrity & Confidentiality
Team Collaboration
Regulatory & Legal Affairs