## TOC Service Operations Specialist (m/f/d) for Vantage TowersLISBOA, PortugalThe TOC Service Operations Specialist will report to the TOC Service Manager and be responsible for ensuring high-quality service delivery, effective incident management, and adherence to operational governance frameworks.
The role involves collaborating with internal teams, vendors, customers, and local markets to optimize performance and support continuous service improvement.
* You monitor tower sites in real time, detect incidents, follow emergency protocols, and escalate when required.
* You troubleshoot and resolve tower and equipment issues in collaboration with technical teams.
* You coordinate escalations with stakeholders to ensure timely resolution.
* You generate and analyze operational reports, track KPI/SLA performance, and recommend improvements.
* You support the implementation of operational processes, governance structures, and capacity planning.
* You handle customer onboarding, service requests, and performance monitoring to enhance customer experience.
* 5+ years of experience in Service Delivery, NOC/TOC Operations, or Telecommunications Infrastructure* Strong expertise in incident management, service monitoring, and escalation handling* Proven skills in troubleshooting, vendor/customer coordination, and cross-team collaboration* Solid analytical and reporting abilities with KPI/SLA tracking experience* Fluency in English, Spanish, and Portuguese (C1 CEFR)* Bachelor's or Master's degree in Telecommunications Engineering or related field* A **diverse, multicultural setup** based on our values – Accountability, Respect, Teamwork, and Trust – and the unique opportunity to **shape**the **organisation*** An**attractive salary package*** **Meal Allowance**: Delivered on Pluxee card - €*****/day* **Pension Plan*** **Full Health Insurance:** For employees and co-payment for family members* **Life Insurance*** **7 extra vacation days:** 4 flexible, plus 3 fixed — 1 on Carnival, 1 on Christmas, and half a day on Easter and New Year's.
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