Location:Remote – PortugalContract:Full-timeStart Date:17 AprilSchedule:Monday to FridayDo you speakGerman and English fluentlyand enjoy helping people?We are currently looking for aBilingual German & English Customer ConsultantsThis is afully remote position in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand.Your RoleAs a Customer Consultant, you will ensure that members receivehigh-quality support and a seamless streaming experience.Your responsibilities will include:Providing support toGerman- speaking customersviaphone, email and chatTroubleshootingtechnical and account-related issuesGuiding users through platform features and functionalityEnsuring an excellentcustomer experience at every interactionGathering customer feedback to support service improvementsWhat We're Looking ForFluent German and English (C1/C2 level)Previouscustomer support experienceis a plusStrongcommunication and problem-solving skillsAbility to work in afast-paced digital environmentCustomer-focused mindsetSalary & BenefitsMonthly Compensation Package:Base Salary:€920Performance Bonus (max):€360Language Allowance (German+ English):€500Meal Allowance:€10.20/day (≈ €214/month)Assiduity Allowance:€110Flex Work Allowance:€60OfferRemote work within PortugalPermanent contract after 6 monthsHealth insuranceMulticultural and international environmentCareer development opportunitiesScheduleRotating shiftsbetween 07:00 and 18:00Monday to FridayData Privacy Notice (GDPR)By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the