Your responsibilities and impact working as a Technical Support Specialist will be:Providing support to customers by responding to inbound requests and document relevant case informationAssisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channelsAdapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channelEnsuring excellent customer satisfaction by responding in an appropriate and friendly mannerSkills, qualifications and interests you need to succeed in this role:You must be a French Native speaker and good English (B2 level)Interest or willing to learn about Java Script, HTML5 and CSS/CSS3Interest or willing to learn about CMS platforms at like Wordpress/Shopify/Wix/Joomla or similarExperience or interest for online advertising or ad product experienceTroubleshooting skillsTechnologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / processExperience working in a B2 B environmentStrong communication, customer service, relationship management and support skillsWhat's in it for you?Contract type: a fixed-term contract for one year that can be renewed every yearWorking hours: Mon – Fri 8 am to 5 pm (40 hrs/week)Training: 9 weeksSalary conditions (*) – 2 options:A.)
Including free accommodation (shared flat, all bills included): 1040€ gross/month + bonus of up to 300€ gross per quarterb.)
Without accommodation:1240€ gross/month + bonus of up to 300€ gross per quarterSigning bonus of 1500€(*) Compensation of the training period 100%For international applicants:Reimbursement of your initial flight costs after 9 monthsPick up from the airportAnnual return ticket to your home country (within the EU)Help with paperwork, opening a bank account, etc.
upon arrivalFree Portuguese lessons, cooking classes, sports activities and social events organized by the companyReal career opportunities in different career paths