Are you fluent in bothGerman and English?
Are you looking to grow professionally while working from the comfort of your home inPortugal?
We're recruiting on behalf of one ofSwitzerland's largest telecommunications companies, and we're looking for motivated professionals to join theirCustomer Retention Team—remotely.
If you're ready for a new challenge, bring your talent and join us!
Responsibilities
As aCustomer Support Agentin the retention line, your primary mission is toretain customersand ensure their satisfaction by:
Addressing customer complaints, billing issues, and service concerns
Identifying cancellation reasons and proposing tailored solutions
Offering promotions, discounts, or upgrades to maintain customer loyalty
Creating a positive customer experience and reinforcing brand trust
?Requirements
Fluency inGermanandEnglish(spoken and written)
Strong communication and persuasion skills
Previoussalesexperience is a plus
Call center or customer service experience
Solution-orientedmindset and customer-centric approach
Strong PC literacy and ability to work with various systems
Residency in Portugaland ability to work remotely
Commitment to along-term project
What We Offer
Full paid training(1 month): Monday to Friday, 8am to 4pm
Base salary: €900 gross/month ×14
Performance bonus: up to €360/month ×12
Language allowance: €150/month (English) + €350/month (German) ×13
Meal allowance: €9.60/day worked ×11 months
Flex work allowance: €60/month ×11
Health insurancestarting from the 3rd month
Fullyremote positionwith all equipment provided
Location:Anywhere inPortugal(Remote)
Ready to deliver exceptional service and thrive in a dynamic international environment?
Apply nowand let's build your future together!
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience.
We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.