Dutch Speaking Community Manager for Social Media
As a key member of our social media team, you will create and share engaging content that encourages interactions and strengthens online community. Your goal is to create delightful experiences for our Dutch-speaking audience across various social media platforms.
* You will be responsible for responding to inquiries and resolving issues promptly on social media channels.
* Create and share captivating content that aligns with our brand values.
* Monitor social media trends and customer feedback to stay ahead in the game.
* Document customer interactions and maintain accurate records in our CRM system.
* Collaborate with marketing and product teams to ensure seamless alignment in messaging and promotional campaigns.
* Participate in regular training sessions to enhance your product knowledge and customer service skills.
Key Responsibilities:
1. Develop and execute a comprehensive social media strategy that resonates with our target audience.
2. Manage multiple social media accounts, creating and curating content that engages and retains followers.
3. Conduct thorough analysis of social media metrics to inform future content decisions.
4. Maintain a deep understanding of our products and services, staying up-to-date on new features and releases.
5. Work collaboratively with cross-functional teams to achieve business objectives.
Requirements:
* Proven experience in social media management and community building.
* Exceptional communication and interpersonal skills, with the ability to adapt to diverse audiences.
* Strong analytical skills, with the ability to interpret data and drive informed decision-making.
* Ability to work independently and as part of a team, collaborating with stakeholders at all levels.