Job Description:
At Bloq.it, we created a smart locker solution that simplifies online deliveries by empowering individuals to participate easily and sustainably. We are expanding rapidly after achieving 1000% growth for three consecutive years, making us the fastest-growing Smart Locker company in the world and one of Europe's fastest-scaling startups.
Our innovative team is seeking a Field Service Agent to play a key role in our Deployment & Maintenance Team in the Iberia region. In this position, you will coordinate field services effectively and provide clear direction and SOPs for validation tasks such as surveys, works, deployments or maintenances performed by our deployment team or technicians with high quality.
Key Responsibilities:
- Provide responsive field service coordination;
- Ensure clear direction and SOPs for validation tasks;
- Respond promptly to troubleshoot operational challenges for technicians and store managers via various communication channels;
- Collaborate with the support and maintenance organization to request support on technical issues related to the deployment and maintenance of smart lockers;
- Manage exceptional flow when tasks fail due to operational or technical issues and take ownership of successful delivery thereafter;
- Handle client escalations and provide feedback and regular status updates; perform post-mortems on exceptional cases and provide reports to improve service quality;
- Contribute to documentation, training materials and standard operating procedures;
- Stay updated with product developments and company processes to enhance operational and technical knowledge of our field teams.
Requirements:
- Excellent problem-solving skills and ability to troubleshoot complex technical issues;
- Proficiency in English with good communication skills;
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
- Experience in coordinating with contractors and managing maintenance projects;
- Strong organizational skills and attention to detail;
- Ability to work independently and as part of a team with a proactive and flexible approach;
Valued Skills:
- Portuguese language proficiency;
- Experience in startup culture and adaptability to a fast-paced environment;
Benefits:
- Familiarity with maintenance management software and tools;
- Experience in startup culture and adaptability to a fast-paced environment;
- Opportunity to join our D&M team and contribute to innovative solutions;
- Dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
- Competitive salary and benefits package tailored to experience and skills;
- Regular meetings with international team members to connect and immerse yourself in company culture;
- Make a tangible impact by supporting mission to provide affordable and sustainable solutions;
About Us:
If you're passionate and ready to shape the future of smart locker solutions, we invite you to explore this opportunity.
Join our team of professionals who redefine last-mile delivery experiences.