Customer Service Specialist (Danish-speaking) About the job Customer Service Specialist (Danish-speaking) Position Summary We are looking for a motivated Customer Service Specialist to join our team. In this role, you will act as the first point of contact for our customers, providing support, answering inquiries, and ensuring a positive experience. You will handle a variety of customer interactions across multiple channels while maintaining high standards of service and professionalism.Key ResponsibilitiesRespond to incoming customer inquiries via phone, email, chat, or social mediaAssist customers with account management, product or service questions, and issue resolutionProvide accurate information on policies, products, and proceduresEscalate complex issues to the appropriate department while ensuring follow-upMaintain detailed records of customer interactions in internal systemsIdentify opportunities to improve customer experience and suggest enhancementsWork collaboratively with team members and supervisors to meet service goalsQualifications & SkillsStrong communication skills in Danish + EnglishPrior experience in customer service, call center, or BPO environments preferredAbility to handle multiple tasks in a fast-paced environmentProficiency in using computers and customer service softwareProblem-solving skills with a positive, customer-focused attitudeFlexibility to work different shifts, including weekends or eveningsWhat We OfferCompetitive salary and benefitsComprehensive training and professional development opportunitiesDynamic, multicultural team environmentOpportunities for career growth and advancement#J-18808-Ljbffr