German-Speaking Customer Service Agent | Lisbon, PortugalRelocation Support for Work-Permitted CandidatesHow to ApplySend your CV tocan.dinler@cbtalents.orgor Use Application FormJoin an international customer experience team supportingglobal digital platforms across industries including technology solutions, e-commerce, risk & fraud prevention, and insurance services.We are currently hiringGerman-speaking Customer Service Agents for several exciting international projects in Lisbon. In this role, you will assist customers with inquiries, resolve issues, and ensure a smooth and high-quality user experience across different platforms and services.This opportunity is ideal for candidates who enjoyproblem-solving, customer interaction, and working in a dynamic multicultural environment.What You'll DoProvide customer support viaphone, chat, and emailin GermanAssist customers withservice inquiries, account questions, and troubleshootingHandle customer cases with professionalism and attention to detailMaintain accurate documentation in internal systemsInvestigate and resolve issues following platform guidelinesWork collaboratively with internal teams to ensure excellent customer experienceWhat We're Looking ForC1/C2 German (mandatory)English B2 or higherStrong communication and customer service skillsAbility to work in afast-paced international environmentStrong analytical and problem-solving abilitiesComfortable working with digital tools and systemsAdditional project-specific advantages:Experience or knowledge indigital marketing or web designExperience infraud investigation, risk analysis, or e-commerce supportStrong attention to detail and investigative mindsetExperience withMicrosoft Word and ExcelWork SchedulesSchedules vary depending on the project:Sunday – Friday | 05:00 – 20:00 (rotational shifts)Days Off: Saturday + 1 rotational dayUber support up to €25 for early shiftsMonday – Sunday | 08:00 – 23:00 (rotational shifts)2 rotational days offMonday – Friday | 07:30 – 20:00 (rotational shifts)Weekends offMonday – Sunday | 08:00 – 17:00 or 09:00 – 18:00 (rotational shifts)Future possibility of24/7 operationsSalary & BenefitsPerformance Bonus:up to €100/month (11 months)Attendance Bonus:up to €180/month (11 months)Additional benefits:Health insurance from day 1 (fully covered after 6 months)Paid training and onboardingInternational working environment in LisbonIf you're ready to build an international career in Lisbon and work with global platforms across exciting industries, apply now and become part of a team where your language skills truly make an impact...