ABOUT USFounded in ****, we are now a melting pot team based in Lisbon, Porto & Boston that has deployed more than 200 projects for our world-class clients.
Our team is made up of people with amazing knowledge on Design, Usability and Web/Mobile based Software.
We're a user-centred & quality software-driven company.
And we work with a passion for creating something new and cool.
Our goal is to find out ways to make your (and our users') life bliss.
Whether an iOS & Android mobile application for a fintech or a multi-platform e-commerce solution, we have the talent to meet our client's needs and beyond.ROLE DESCRIPTIONAs a UX Researcher and/or Service Designer, you will:Plan, conduct, and analyze user experience research using qualitative and quantitative methods.Identify and map user needs, frustrations, and behaviors through interviews, usability testing, surveys, data analysis, and other methodologies.Collaborate with designers, developers, and product teams to transform research insights into practical and innovative solutions.Create and maintain personas, user journeys, and experience maps to inform product design.Apply data collection and analysis methods to validate hypotheses and optimize the user experience.Communicate research findings clearly and objectively through reports, presentations, and workshops.Keep up with trends and best practices in UX Research to continuously improve research processes.RequirementsPrevious experience in UX Research, UX Design, Product Design, or related areas.Knowledge of qualitative research methodologies (e.g., interviews, usability tests, focus groups) and quantitative methodologies (e.g., surveys, metrics analysis, A/B testing).
Ability to synthesize complex data into actionable insights.Familiarity with research and analysis tools such as Google Analytics, Hotjar, Lookback, Maze, among others.Experience in creating personas, user journeys, and empathy maps.Good communication and ability to present findings to different stakeholders.Ability to work collaboratively and multidisciplinarily.Experience with digital accessibility and inclusive design is desirable.Degree in Design, Psychology, Anthropology, Social Sciences, Technology, or related fields.DifferentialsExperience with experimentation and A/B testing.Knowledge of tools such as Figma, Miro, and Notion.Experience with ethnographic research methods or user behavior analysis.Postgraduate degree or specialization in UX Research, Design Thinking, Digital Anthropology, or related areas.WHERELisbonEVERYONE DESERVES TO FOLLOW THEIR BLISS