Come and work with us.
Do you want to be part of a team whose motto is Play Has No Limits?
Are you Dutch native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Your future project: join our Dutch Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include:
1. Respond efficiently and effectively to all customers' enquiries within given timescales
2. Develop and maintain a full technical knowledge of the client's products and services
3. Deal with all correspondence as requested/required
4. Accurately log all calls and in line with procedures
5. Responsibly maintain and update all job-related administrative forms
6. Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
To succeed in the role, you will need to have:
7. Proficient level of Dutch (C1)
8. Intermediate level of English (B1)
9. Previous experience in Customer Service preferred
10. Impeccable communication skills
11. A calm, cool and level-headed attitude in every situation
12. Excellent self-organizing skills
13. A proactive approach and willingness to work on own initiative
14. Ability to work under pressure, in order to achieve deadlines and KPI's
15. Ability to adapt to a continuously changing environment and procedures
16. Knowledge of Microsoft Office Pack (Word, Excel)
17. Must hold EU citizenship or valid work permit
18. Be a local candidate or willing to relocate to Portugal
Benefits.
19. Signing bonus
20. Relocation package
21. Competitive wages
22. Paid professional training
23. Employee discounts
24. Private healthcare & dental insurance (after six months of employment)
25. Growth opportunities through various development programs
26. Fun and engaging company-wide initiatives, including our EverBetter wellness program
27. Job stability
28. Life-long skills and experience
29. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.