Billing Team Leader - French Speaker
(m/f)
Referencia: JN -122025-6902084
Adicionado em 10.12.2025
Sobre os nossos clientes
This opportunity is with a large organization operating within the Technology & Telecoms industry.
Descriçăo da oferta
The Billing Team Leader - French Speaker will oversee billing processes and lead a team to ensure efficiency and accuracy.
Description
Team Leadership and Development:
Lead a team of billing specialists
Provide guidance, training, and mentorship to ensure a high-performing and motivated team
Foster a collaborative and customer-centric culture within the Team
Billing Process Optimization:
Review and enhance end-to-end billing processes to improve efficiency and accuracy
Ensure related documentation is up to date Internal Client Interaction and Relationship
Management:
Act as the primary point of contact for the internal clients served by the team
Work closely with clients to understand their unique billing needs and expectations
Resolve client issues promptly and maintain strong client relationships
Quality Assurance and Performance Metrics:
Monitor key performance indicators (KPIs) for billing accuracy and service delivery
Implement corrective actions to address discrepancies and improve performance
Training and Knowledge Sharing:
Maintain training materials for Service Center billing staff and ensure training sessions, Facilitate knowledge-sharing sessions to enhance team capabilities
Profile
Bachelor's or Master's degree in business, finance, or a related field;
Proven experience in billing operations within a service center environment (3/4 years);
A first and successful experience in management, hands-on (1/2 years);
In-depth knowledge of billing systems (SAP) and processes;
Analytical mindset with the ability to make data-driven decisions;
Excellent communication and interpersonal skills;
Fluent in French (C1) and English (B2).
Job Offer
Additional benefits including food allowance, health insurance and extra vacation days;
Hybrid Model;
Permanent contract with career development opportunities;
Collaborative and professional work environment in Porto.
O que procuramos
Billing, Faturação, Cobrança, Invoicing, French, Francês
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