Client Service Director
This leadership position oversees the delivery of exceptional client experiences across all touchpoints. We seek a seasoned professional to spearhead this critical role and elevate our service standards.
* Service Excellence: Develop and implement rigorous service level agreements, defining key performance indicators for response times, process milestones, and overall client satisfaction.
* Operational Optimization: Streamline workflows to boost efficiency, shorten case processing times, and enhance collaboration between teams.
* Strategic Leadership: Provide expert conflict resolution and ensure client retention as the primary escalation point for complex or high-profile cases.
* System Implementation: Champion the adoption and strategic use of CRM and process automation tools to drive efficiency, improve data integrity, and provide actionable insights.
* Team Management: Lead, mentor, and scale a high-performing team, fostering a culture of accountability, continuous improvement, and unwavering commitment to the client experience.
* Client Feedback: Establish and manage a robust feedback loop to gather insights for continuous service enhancement.