Job Description
We are seeking a highly skilled and experienced Customer Service Representative to join our team.
This is an exciting opportunity for a customer-focused individual who can provide exceptional service to our clients.
The ideal candidate will have a strong communication skills, ability to manage multiple inquiries and provide accurate information efficiently.
Responsibilities:
* Handle inbound calls to assist customers with inquiries
* Sell products tailored to customer needs
* Cross-sell and upsell products and associated products
* Provide customer support for post-booking and booking management
* Support travel agents with bookings and ensure smooth booking management
* Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
Requirements:
* Native or fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
* Previous experience in customer service or sales, preferably in the travel or hospitality industry
* Strong communication skills with the ability to engage and build rapport over the phone
* Ability to manage multiple inquiries and provide accurate information efficiently
* Experience in upselling and cross-selling products or services
* Customer-focused mindset with a commitment to delivering high-quality service
* Proficiency in booking systems or travel management tools will be considered as an advantage
* Strong attention to detail and problem-solving mindset
* Ability to effectively communicate, both written and verbally
* Ability to multitask in fast-paced environment