B-Parts is building a trusted global eCommerce brand for used auto parts, making it effortless to search and buy original parts. Every day, we help hundreds of repair shops and customers find the best solutions for their vehicles.
With a diverse and talented team, we foster an empowering environment where everyone can thrive and achieve their full potential. If you're looking to grow your skills in the fast-paced eCommerce world, B-Parts is the perfect place to learn, collaborate, and make an impact.
What is expected in this role:
You'll be at the heart of B-Parts, empowering the circular economy.
- Assist customers - both private and professional - via phone and written communication to find the right parts;
- Register new customers and process orders efficiently;
- Ensure all customer requests are fulfilled, providing timely updates on order status;
- Offer clear information on logistics, after-sales procedures, and any related inquiries.
- Support customer satisfaction initiatives and follow up to ensure a great experience.
If you're customer-focused, detail-oriented, and eager to contribute to a seamless purchasing journey, we'd love to hear from you
What are we looking for (knowledge, skills and abilities):
- Fluency in Portuguese and French (mandatory);
- Fluency in English or Spanish (is a plus);
- Strong customer orientation;
- Planning and organization skills;
- Domain of computer tools.
Benefits:
- Insurance Package;
- Bonus plans.
Location:
- Porto headquarters.
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