Grow Your Career in Customer Support!
Are you passionate about helping others and making a real difference in their day-to-day experience? We're looking for a motivated and customer-focused Customer Support Specialist to join our dynamic team. If you thrive in fast-paced environments and enjoy meaningful interactions, this role could be your next step forward.
Role Overview:
As a Customer Support Specialist, you’ll assist users through phone, chat, email, and social media, addressing inquiries related to accounts, payments, and technical issues. Your goal will be to deliver a seamless and satisfying support experience with every interaction.
Key Responsibilities:
* Deliver outstanding customer service across various communication channels
* Assist users with tasks like account setup, verification, login issues, and payment troubleshooting
* Resolve technical problems quickly and professionally
* Serve as a reliable contact point, particularly for customers in the sports sector
* Build trust by communicating with empathy, patience, and clarity
* Adhere to company standards to ensure consistent service quality
* Offer suggestions for process improvements and customer journey enhancements
Requirements:
* Fluent in Dutch (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join Us:
* Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
* Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
* Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
* Onsite Work: Engage and grow in a collaborative office environment
* Relocation Package: Receive support if relocating to ensure a smooth transition
Ready to take on this exciting opportunity? Apply today, and let’s connect! #J-18808-Ljbffr