Technical Support Expert - Danish market (SAMSUNG)Location: Portugal, PortoJob category: Customer Service Representative (CSR)Language: English, DanishTranscom is a global community of customer experience experts. All nimble, curious, driven, longlife learners, and committed to the world's best loved brands. We are seeking a highly motivated and tech-savvy individual to join the Tech Support team for Samsung.We are looking for Danish Technical Support & User Enablement Expert who loves helping others, deeply cares about providing excellent customer service, and has a true passion for the world of technology and AI, and we want you to join usWhat's in it for YOU
International and inclusive environment that makes you feel supported, encouraged and welcome from day one.Cutting edge technology: be at the forefront of technology, working with the latest tech products and innovationsEndless growth opportunities: 90% of our managers and leaders started their careers as customer service specialistsFull support with the whole relocation process and settling in We understand that relocating for a new job can be a big step. To help with the transition, we offer a comprehensive Relocation Package that includes:
Reimbursement of the transportation costs to Porto;Reimbursement of 1 month public transportation fee (if needed);Free accommodation for the first 2 months;Relocation orientation to help you settle in and get familiar with your new city;Assistance with legal processes (if needed). Join us as a Technical Support & User Enablement Expert for the Danish marketBe on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
Ensure the user the most out of their tech products while using the finest cutting edge technology tools to assist you in your daily workUtilize your in-depth knowledge of the technology products to diagnose and resolve complex problemsAdvocate for our customers' needs and provide outstanding service To be successful in this role, the following is needed:
Native or fluent in Danish (level C1+)Intermediate English proficiency (B2+) written and oralExperience in trouble shooting hardware and software on various electronic devicesStrong understanding of mobile operating systems (Android & IOS) + common softwareAnalytical mindset to diagnose & troubleshoot technical issuesPositivity and ability to manage stressful situationsActive listener and strong interpersonal skills to build rapport with costumesResourcefulness to find creative solutions and workarounds What Life at Transcom is likeAt Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other.You're included just as you are, from day one. And with the right mindset, there's no end to how far we can go together.