About the Role
We are seeking a highly skilled and experienced customer service professional to join our team. As a customer service representative, you will be responsible for handling customer interactions across various communication channels, providing clear and accurate information in response to customer inquiries, and escalating complex issues to internal teams or higher-level support as necessary.
Key Responsibilities
* Handle customer inquiries via phone, email, live chat, and social media
* Provide technical support and troubleshoot common issues with guidance
* Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
* Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
Requirements
* Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
* Minimum 1 year of previous customer service experience
* Strong verbal and written communication skills across various platforms
* Ability to handle technical inquiries and troubleshoot common issues with guidance
* Ability to quickly learn new software and technologies
* Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
* Organized, detail-oriented, and able to manage multiple tasks simultaneously
Benefits
* Opportunity to work with a leading global travel & tourism brand
* Competitive salary with performance-based incentives
* Professional growth opportunities within the BPO industry
* Collaborative and supportive work environment
* Access to exclusive travel perks and discounts
Work Environment
We offer a flexible working schedule, Monday to Friday: 6AM-22PM, rotating shifts. Our team is international, providing access to a wider range of global opportunities and a nuanced understanding of different markets.