Job Overview:
You will partner with sales executives to qualify opportunities, design end-to-end conversational AI solutions, estimate implementation effort, and build demos and prototypes that accurately reflect customer needs. You will work closely with product, delivery, and engineering teams to ensure technical feasibility and alignment from first conversation through handoff.
Technical Discovery & Qualification
* Lead technical discovery sessions with prospects, partners, and solution stakeholders.
* Translate customer requirements, constraints, and processes into clear solution approaches.
Solution Design & Architecture
* Design conversational AI solutions using a platform (voice, chat, API-based tools, knowledge base structures, conversational graphs).
* Define integration architectures involving REST APIs, telephony/SIP systems, CCaaS platforms, and cloud environments.
* Produce structured effort estimates, solution breakdowns, and Statements of Work.
Pre-Sales Execution
* Build and deliver demos, prototypes, and proof-of-concepts for voice and chat channels.
* Own RFIs, and RFP technical proposals.
* Respond to technical questions and handle solution-level objections.
* Ensure proposed solutions balance feasibility, cost, and customer expectations.
Cross-Functional Collaboration
* Work closely with product and delivery teams to align early solution decisions with implementation constraints.
* Support the sales-to-delivery handoff and flag risks or trade-offs early.
* Participate in early project checkpoints to ensure alignment with the scoped solution.
Requirements:
Experience as a sales engineer, solutions architect, or similar customer-facing technical role.
Key Skills:
* Strong understanding of generative AI concepts, including prompt design, RAG principles, and agent orchestration.
* Confident working with AI tools and capable of constructing well-structured prompts, system instructions, and agent behaviors.
* Solid grasp of APIs, cloud/SaaS architectures, and common enterprise technical constraints.
* Ability to translate complex technical topics into clear narratives for both technical and non-technical audiences.
* Fluent in Portuguese. Competent and comfortable communicating in Spanish or English with internal teams and with customers.
* OK with traveling internationally for client-facing engagements and events.
Benefits:
Competitive compensation and flexible working arrangements.
What We're Looking For:
Individuals who are passionate about technology, have a strong analytical mindset, and are excited about shaping the future of AI-driven solutions.