Join our SmartRental team!
SmartRental Group, is a young company with great dynamism, dedicated to the operation and
management of properties for the tourism and catering sector.
Our
vision is to be the European leader in the market, providing
diverse solutions and adapted to all accommodation needs.
With more
than 10 years of experience, our activity focuses on hotels,
apartments, hostels, student residences and luxury residences for
the elderly.
Our portfolio has brands such as SmartRental
Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade,
covering various vertical markets in the Living and Hospitality
sector.
We are looking for a Front Office Manager with experience
in hotels or touristic apartments, oriented to offer an excellent
customer experience and able to lead teams efficiently.
The ideal
person will be dynamic, methodical and resourceful, with excellent
communication skills and attention to detail.
What will you do?
Lead, train and motivate the reception team, ensuring a high level
of service and customer care.
Oversee daily front and back office
operations, ensuring compliance with internal procedures.
Manage
reservations, check-in, check-out and personalized attention
throughout the customer's stay.
Proactively resolve any incident or
conflict that may arise, acting quickly and effectively.
Implement
and monitor quality standards and customer satisfaction.
Coordinate
with other departments (housekeeping, maintenance, administration)
to ensure smooth operation.
Report on occupancy, performance and
customer satisfaction.
Participate in the continuous improvement of
processes, tools and procedures.
What do we look for?
Minimum two
years of experience in a Front Office leadership position within
the hospitality sector.
In-depth knowledge of front and back office
operations.
High level of English (oral and written), minimum C1.
Knowledge of other languages will be positively assessed.
Excellent
communication skills, ability to solve problems and mediate
conflicts.
Dynamic, organized and customer-oriented profile.
Advanced management of hotel management systems (PMS), preferably
Ulyses.
Experience with quality tools and satisfaction surveys will
be valued.
Ability to make decisions effectively and work under
pressure.
Attention to detail and commitment to service excellence.
What do we offer?
1-year contract with possibility of renewal.
??
Possibility of professional development and growth within an
expanding company.
?? Discounts on our hotels, restaurants, and
events.
Additionally, we also offer discounts in multiple sectors
through the Corporate Benefits platform.