Job Overview
We are a leading specialist in Information Technology and Engineering services. As part of the organization, we focus on increasing our clients' technological capacity and digital transformation.
With over 25 years of experience, we have established ourselves in key locations. Our team of professionals operates in various areas.
Key Responsibilities:
* Monitor system anomalies via Zabbix, SCOM, or similar tools;
* Log events and incidents accurately with clear documentation;
* Use ticketing systems to register, update, and track incidents from detection to resolution;
* Communicate effectively in writing across technical and non-technical teams;
* Analyze issues deeply by identifying causes, needed actions, and involved parties;
* Proactively follow up on incidents and ensure timely updates and closure.
Requirements:
* Knowledge or hands-on experience with monitoring tools such as Zabbix, SCOM, or equivalent;
* Knowledge of ticketing/logging systems and best practices in incident documentation;
* Excellent analytical and troubleshooting skills;
* Strong written communication for logging and team collaboration;
* Self-starter with a proactive mindset and attention to detail;
* Good written and verbal communication skills.
Join us to work on challenging projects, learn emerging technologies, and design your career plan. Enjoy remote work possibilities, access to continuous training, and internal mobility programs.