Nortempo is currently looking for a P2P Support Specialist (M/F) for a client in the area of Porto.
RESPONSIBILITIES & MAIN TASKS
* Support the implementation of the Help & Support Centre strategy for P2P.
* Prepare and keep process documentation and knowledge base up to date.
* Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
* Manage effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
* Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
* Contribute to the optimization, standardization & efficiency of processes and systems.
* Manage training administration.
* Be curious and creative by supporting on the identification of new areas for improvement or additional services needed.
JOB REQUIREMENTS
* Bachelor's degree in Accounting, Finance, Business Administration, or a related field (mandatory)
* 1 to 3 years of experience in a similar position and/or experience in P2P processes (mandatory)
* Fluency in English
* Good knowledge of MS Office tools
* Knowledge of service desk systems.
* Experience with ServiceNow is a plus
* Good knowledge of Finance processes, with focus on Accounts Payable
* Strong Continuous Improvement mindset
* Experience in process implementation and/or improvement
* Effective communication skills and analytical capabilities
* Ability to handle confidential and sensitive information with tact and discretion
* Strong customer focus
* Proactive and Organized
* Ability to work with many interlocutors/teams
* Ability to work under pressure and to define priorities accordingly
OFFER
* Attractive salary
* International and friendly working environment
* Flexible schedule
* Hybrid regime (2 day at home per week)
* Contract for 12 months (possibility to extend)
NORTEMPO EMPRESA DE TRABALHO TEMPORÁRIO, S.A. (nº Alvará 66 de 31/10/1991)