Job DescriptionKonecta is a multinational company specialized in Business Process Outsourcing (BPO), focused on quality, excellence, and innovation, with a strong commitment to people and society.
We are looking for aTraining & Quality Managerto join a dynamic project in Lisbon.
This role will be responsible for leading bothtraining and quality functions, ensuring high performance standards, continuous improvement, and operational excellence across the project.
If you are a strategic thinker, people-oriented, and passionate about developing teams while driving quality standards... this opportunity is for you!
Responsibilities Lead and manage theTraining and Quality teams, ensuring alignment with project goals Define, implement, and continuously improvetraining and quality strategies Oversee onboarding programs, ensuring effective and consistent training delivery Ensure compliance withquality standards, processes, and client guidelines Analyze performance metrics and identifyareas for improvement and optimization Provide insights and recommendations to Operations based on quality and training data Collaborate closely with Operations, Team Leaders, and stakeholders to drive performance Implement and monitoraction plans, coaching frameworks, and development initiatives Ensure consistency and calibration across teams and evaluatorsProfile Proven experience inTraining and/or Quality management roleswithin a BPO or contact center environment Strong leadership and team management skills Strategic mindset with strong analytical capabilities Excellent communication and stakeholder management skills Experience in performance management and continuous improvement methodologies Ability to manage multiple priorities in a fast-paced environment Results-driven with a strong sense of ownership and accountabilityWhat We Offer Integration into a solid and growing international project Leadership role with high impact on operations Initial and continuous training Competitive salary + ? meal allowance + ? additional benefits Real opportunities for career growth and developmentJoin a team where your leadership drives excellence, your impact is visible, and every day brings new challenges.
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