Overview Consumer Credit Platform | Braga, Portugal | On-SiteJoin a global customer experience leader supporting a major European consumer credit and financial services platform used by thousands of customers for everyday financing solutions.We are looking forFrench-speaking Customer Support Agentto assist customers with inquiries related toconsumer credit services, account management, payments, and financing solutions, ensuring a professional and reliable customer experience.This role is ideal for candidates who enjoyhelping customers, solving financial service inquiries, and working in an international environment .What You'll DoAssist French-speaking customers with inquiries related to consumer credit services and financing productsSupport users with account questions, payments, and platform accessHandle requests through phone, email, or digital channelsUpdate CRM systems with accurate customer informationProvide professional, empathetic, and solution-oriented customer supportCollaborate with internal teams to maintain high service qualityWhat We're Looking ForC1/C2 French (mandatory)Good communication and problem-solving skillsCustomer-oriented mindsetComfortable using digital tools and CRM systemsPrevious experience in customer support or financial services is a plusWork ScheduleMonday – FridayRotational shifts between 07:00 – 19:00Saturday: 08:00 – 15:00Days Off: Sunday + 1 rotational day during the weekSalary & BenefitsBase Salary: €930 gross × 14 monthsPerformance Bonus: €155/month × 12 monthsMeal Allowance: €7.63/dayBraga Position Bonus: €20/month × 12 monthsWelcome Bonus: paid in 12 monthly installments during the first yearAdditional benefitsPermanent contract (3-month trial period)Paid training for the projectCareer development opportunitiesHealth insurance from day 1 (fully covered after 6 months)Work Authorization Requirements Candidates must have valid documentation to work in Portugal, such as:EU ID / EU citizenshipPortuguese residence cardManifestação de InteresseValid Type D work visa + AIMA appointment scheduled + NIFExpired Type D visa + AIMA appointment already attended + NIFNISS is preferred but support can be provided if needed.Apply now and join a global team supporting an international consumer credit platform...#J-18808-Ljbffr