Grow Your Career in Customer Support Excellence
Are you passionate about helping people and delivering standout customer experiences? We're looking for a committed and service-driven Customer Specialist to join our dynamic and supportive team. If you enjoy engaging with customers and providing practical solutions, this role could be the perfect next step in your professional journey.
Role Overview:
As a Customer Specialist, you'll be the go-to contact for users, offering support across phone, email, chat, and social media. You'll assist with account management, payment concerns, and technical challenges, always aiming to provide prompt and personable service.
Key Responsibilities:
* Deliver top-notch customer support through various channels
* Guide users through account setup, login difficulties, payment queries, and ID verification
* Diagnose and resolve technical problems with confidence and care
* Serve as a reliable support contact, particularly for clients in the sports sector
* Communicate clearly, patiently, and empathetically to foster customer trust
* Adhere to internal procedures to ensure consistent, high-quality service
* Contribute ideas and feedback to continuously improve support strategies and user satisfaction
Requirements:
* Fluent in Dutch (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join Us:
* Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
* Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
* Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
* Onsite Work: Engage and grow in a collaborative office environment
* Relocation Package: Receive support if relocating to ensure a smooth transition
Ready to take on this exciting opportunity? Apply today, and let's connect