About Us
We empower individuals to manage their finances effectively by providing visibility, control, and freedom. Our services have been available since 2015 and currently support over 60 million customers worldwide.
The key to our success lies in our people and culture. We are a certified Great Place to Work, recognizing our outstanding employee experience. With a global workforce exceeding 10,000 employees, we continue to grow rapidly and seek talented individuals who share our vision.
About The Role
Our Outsourcing Team plays a critical role in managing and overseeing risks associated with outsourcing and third-party arrangements. This team ensures the documentation of operation resilience and exit plans is accurate and up-to-date.
We are looking for an experienced Outsourcing Manager to collaborate with Compliance, Risk, and service delivery teams. This individual will be responsible for managing supplier and intra-group relationships in New Zealand, ensuring proper documentation and regulatory reporting deliverables related to third-party management.
Key Responsibilities
* Owning and implementing the third-party risk management policy and operating model for IT supply chain
* Managing third-party risk management activities, including onboarding, due diligence, risk assessment, and vendor monitoring
* Planning IT changes and overseeing performance of material fourth-party suppliers for outsourced IT services
* Monitoring IT service quality, including escalations and improvement plans through SLAs and KRIs
* Ensuring approvals are processed through internal governance for outsourcing changes and vendor lifecycle deliveries
* Providing clear guidance for staff on third-party risk management procedures, risk assessments, and their ongoing accountability
* Ensuring compliance with EBA guidelines on outsourcing arrangements (DORA)
* Preparing reports for senior management on outsourcing risks, compliance, and performance
Requirements
* Bachelor's degree or equivalent in a relevant field, such as IT, finance, business administration, or economics
* 3+ years of experience in a role involving vendor management, outsourcing, or third-party risk management
* Knowledge of outsourcing and business resilience regulations and how they apply to retail financial services
* Experience developing service management, monitoring processes, and conducting risk assessments for outsourcing arrangements
* Fluency in English
Nice to Have
* Risk management qualification
* Executive and Board-level interaction experience
* Excellent network across industry stakeholder groups
* Relevant financial services experience
* Experience working in global organizations
We prioritize diversity, equity, and inclusion, striving to create a workplace where everyone feels welcome and valued. We encourage applications from candidates with diverse backgrounds and experiences.
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