UX Research Expert - Public Sector
We are seeking a UX Research Expert to join our team in the public sector. As a UX Research Expert, you will be responsible for designing and conducting user research studies to inform the development of digital services.
Key Responsibilities:
* Design and conduct surveys to collect user feedback on existing public services.
* Analyse feedback and behavioural data to inform user journey mapping and redesign.
* Translate user needs into intuitive, accessible digital service models.
* Support usability testing and inclusive design practices across pilot services.
Qualifications:
* A minimum of 5 years of experience in UX research or service design, preferably in government services.
* Experience conducting qualitative and quantitative user research.
* Familiarity with WCAG, digital accessibility, and public participation methods.
* Ability to synthesise findings into actionable policy and service design recommendations.