Cegid is a European leader incloud business managementsolutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. In today's rapidly changing world, Cegid & its6,000 employeesmake more possible by helping their 750,000 customers unleash their potential thanks to innovative and purposeful business solutions.Make more possible, is our vocation. It reflects who we are, how and why we do things the way we do them for our clients. Thanks to this, we can affirm that we work every day toshape your future, ours and our clients' industries' future. A future we have been defining for years with our employees, by inventing solutions that change the way people work, for a sustainable performance.IT TransformationCegid is starting the transformation of its internal IT / Infrastructure through the modernization and simplification of its technological footprint, the implementation of a new operating model and a new organization driven by service catalogue and globalization, along with the growth and internalization of the whole group. The SDM is responsible for the end-to-end delivery of theWorkplace and collaboration tools, which involves service management and governance for Workplace (endpoint and collaboration) services.As a SDM For Workplace, You WillService Ownership: Own the Workplace service lifecycle, service catalog, SLAs and roadmap for Microsoft 365, endpoint management and collaboration tools, driving continuous improvement.Operational Excellence: Ensure secure, compliant endpoint and M365 operations, define patching/config standards and maintain operational runbooks and SOPs.Cross-Team Coordination: Influence and coordinate Identity, Security, Networking, Architecture, vendors and Service Desk (N1) to ensure integrated, reliable delivery.Process Improvement & Automation: Lead optimization and automation of N1/N2 processes (onboarding/offboarding, app deployment, self‐service), promoting shift‐left and standardization.Incident & Change Management: Operate ITIL‐aligned Incident, Problem, Change and Request processes in Service Now; manage major incidents, RCA and CAB communications.Reporting & Governance: Define and track KPIs (SLA, MTTR, device compliance, adoption), deliver service reports and lead stakeholder service reviews.Strong ITIL practical knowledge.Proven experience in Workplace/end‐user service delivery with strong focus on process, governance and service management.Experience driving process improvement and automation.Solid technical knowledge of Microsoft 365, Intune/endpoint management, Windows desktop and AD/Azure AD.Ability to manage crossfunctional teams and vendors.Excellent communication and stakeholder management skills in English. French, Portuguese or Spanish is an advantage.Attractive and transparent remuneration from recruitment - Hybrid work model and flexible working hours - 22 days of vacation per year - Health insurance - Access to online learning platforms and internal academy - Integration into a dynamic, enthusiastic, and constantly growing team