L2 Support Wizard & Backend Sorcerer - WeTransactHybrid Magical Role | Lisbon, Portugal | 6-Month Enchantment
About Our Magical Academy
WeTransact is the enchanted SaaS platform where Microsoft Marketplace magic happens!
Our multi-tenant cauldron brews powerful solutions for managing marketplace products and private offers.
Think Diagon Alley, but for enterprise software wizardry.
The Quest: Support Wizard Who Codes Spells
Calling all magical developers!
We seek a brave L2 Support Wizard who doesn't just fix problems—but crafts permanent enchantments.
When mysterious bugs appear, you'll investigate like Hermione in the library.
When tickets are quiet, you'll transform into a Backend Sorcerer, brewing new features in our code cauldron.
The Magic: You're not just support, you're not just development—you're both, powered by AI familiar spirits!
Your Magical Duties
Support Wizardry (Primary Quest)
· Advanced Troubleshooting: Solve complex magical malfunctions that stump the Level 1 apprentices Debug with the precision and intensity of Professor Snape brewing a perfect potion.
· Root Cause Investigation: Channel your inner Detective Holmes to find why spells keep failing Channel your inner Dumbledore to lead with wisdom and clarity when solving complex issues.
· Permanent Bug Fixes: Don't just patch the hole—rebuild the magical foundation in future releases
· Wisdom Scrolls: Document your discoveries for fellow wizards to learn from
Monitoring & Crystal Ball Creation
· Smart Dashboards: Create magical viewing crystals (dashboards) to monitor our platform's health
· Ticket Analytics: Track patterns in support requests like reading tea leaves
· Proactive Alerts: Set up early warning systems before chaos strikes the kingdom
Backend Sorcery (When Support is Calm)
· Feature Brewing: Add new magical abilities to our platform using modern web technologies
· API Enchantments: Connect various magical services and third-party spells
· Database Alchemy: Optimize our data storage spells for maximum performance
· Cloud Magic: Work with cloud services to keep our platform flying smoothly
Required Magical Skills
Educational Background
· Currently mastering the arcane arts of Computer Science, Software Engineering, or equivalent magical studies
Core Technology Spells
· - Proficient in Azure Web Apps, Azure Functions, and Azure SQL DB (Wave that wand!).
· - Expertise in Javascript and ASP.NET core incantations, as if taught by Professor McGonagall.
· - Familiarity with Azure Marketplace and the ancient scrolls of DevOps, as if you found them in the Restricted Section of the library.
AI Familiar Bonding (Absolutely Essential!)
· Daily AI Usage: You use AI coding tools like breathing—naturally and constantly
· Tool Mastery: Comfortable with multiple AI coding assistants (Claude, Cursor, Copilot, Warp, etc.)
· Fearless Experimenter: New AI tool drops?
You're the first to try it!
· AI-Enhanced Workflow: Your development process is deeply integrated with AI assistance
Support Enchantments
· Problem-Solving Mastery: Strong analytical skills for complex troubleshooting Embrace creative problem-solving with Luna Lovegood's unique perspective and curiosity.
· Communication Spells: Excellent written and verbal skills for documenting magical discoveries
· Customer Care Magic: Professional approach to helping users navigate technical challenges Support users with the warmth and care of Hagrid guiding first-years through the Forbidden Forest.
· Collaborative Spirit: Works well with fellow wizards across different magical departments
What Makes This Quest Special
Hybrid Power
· Blend support expertise with development magic—no more choosing one path!
· Your bug investigations directly improve the platform for all users
· Learn both the operational mysteries and the development arts
AI-First Magic Academy
· We believe AI tools are the new wands—essential for modern wizards
· Access to premium AI coding assistant subscriptions
· Encouragement to experiment with cutting-edge AI development tools
· Join a team that sees AI as enhancement, not replacement
Academy Perks
· €1,500/month during your 6-month magical apprenticeship
· Flexible Casting: Hybrid remote/office spellcrafting environment
· Learning Budget: Conferences, courses, and magical skill enhancement
Ready to Join Our Magical Academy?
We're looking for a wizard who gets excited about AI tools, loves solving mysteries, and isn't afraid to write code that fixes problems permanently.
If you believe that the best magic happens when human creativity meets artificial intelligence, this quest is for you!
Think you have what it takes to be both detective and architect of our digital realm?
Apply now and show us your AI-enhanced magical abilities!
!