IT Business Application Engineer (Middle) ID28105Full time | AgileEngine | PortugalPosted On 01/15/2025Job InformationCity: AveiroState/Province: AveiroPostal Code: Department: IT ServicesJob DescriptionAgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S. and a top-3 ranked dev shop according to Clutch.
We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteedWhat you will doMonitor Redwood's service desk and resolve issues in accordance with established service level agreements (SLAs).Implement SSO and SCIM for new applications.Gather information from internal customers on their needs and find the best solution available.Integrate SaaS applications according to Business requirements.Document all aspects of applications for maintenance.Administer Atlassian Suite, Azure AD, Office 365, and Google Workspace.Manage Microsoft Exchange Online.Manage an application inventory.Provide daily support and maintenance of the computing environment to users by analyzing and resolving reported technical problems.Execute maintenance schedules for applications.Assist or train users on the use of productivity tools, in-house developed software, and/or cloud/SaaS-delivered solutions.Develop and maintain training materials for end-user applications in multiple formats, including online/wiki, printed, and video.Lead and drive medium- to large-scale projects.Must haves5 – 10 years of directly related work experience in a computer operations environment providing IT application management and licensing, Rationalization and Evaluation, IT Helpdesk, IT/Technical Support, and the configuration and maintenance of end-user and small computer equipment.Strong understanding of help desk ticketing systems and maintaining SLAs.Excellent communication skills, encompassing verbal, written, and documentation skills.Ability to create, maintain, and update documentation pertaining to desktop support processes, system configurations, and end-user instructions.Ability to work with minimal supervision and problem-solve but escalate and seek assistance when appropriate.Ability to work and think effectively under pressure and accurately prioritize and complete tasks within established timeframes.A degree in a relevant field is desired; equivalent work experience or certifications are required.Hands-on familiarity with cloud and on-premises products from Microsoft, Google, Atlassian, Slack.Hands-on familiarity with security controls on end-user systems.Hands-on familiarity with JSON or YAML.The benefits of joining usProfessional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
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