Job Title: Trade Financial Specialist
Job Summary:
We are seeking an experienced and skilled Trade Financial Specialist to join our team. The successful candidate will be responsible for managing the Order-to-Cash (O2C) process, ensuring seamless execution of day-to-day activities within the areas of Customers' Billing and Time Management.
This role requires exceptional customer service skills, a strong attention to detail, and the ability to work independently while assuming ownership of an assigned portfolio of accounts.
* Manage invoicing in a timely and accurate manner.
* Maintain in-depth knowledge of entities operating within an MSP program, particularly in understanding MSP as program owner and developing experience with ManpowerGroup acting as the invoicing agent for international MSP operations.
* Validate billing attributes and handle exceptions.
* Support Operations Teams in ensuring correct bill rates set up and alignment with customers' contracts and agreements.
* Monitor deadlines and cut-off times and ensure that quality and complete input is provided from relevant stakeholders.
* Maintain detailed records of customer correspondence.
* Assist with dispute resolution and escalate through the proper channels if needed.
* Provide support on escalated issues including such from BPO and oversee end-to-end billing activities.
* Provide feedback to the Team Lead to ensure the relevance accuracy and completeness of process maps and desktop procedures.
* Partner with internal departments to ensure accurate invoicing and resolve disputes.
* Adhere to policies related to the O2C process.
* Assist with external and internal audit requests providing support where needed.
* Perform special projects and other duties as assigned.
* Promote a culture of exceptional customer service.
Key Requirements:
* Experience in customer-facing roles specifically covering O2C processes.
* Strong client service mentality able to collaborate with stakeholders employees customers to deliver a positive experience.
* A basic knowledge and understanding of the mechanics in the O2C process stream and how these fit into the end-to-end financial process environment.
* Knowledge of internal controls segregation of duties and compliance best practices.
* Grasp of basic accounting concepts and how O2C processes impact the company's working capital targets and financial performance.