Come and work with us.
We are looking for a talented German Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.
Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.
As a Trainer in this project, your daily responsibilities will include:
1. Identify training needs by evaluating strengths and weaknesses
2. Translate requirements into training that will groom employees for the next step of their career path
3. Build annual training program and prepare teaching plans
4. Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
5. Direct structured learning experiences and monitor their quality results
6. Acclimate new hires to the business and conduct orientation sessions
7. Deliver training courses
8. Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
9. Periodically evaluate ongoing programs to ensure that they reflect any changes
10. Stay abreast of the new trends and tools in employee development
11. Alignment with the Client training program and Foundever procedures
12. Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities
To succeed in the role, you will need to have:
13. Native or proficient level of German (C2)
14. Advanced English level (C1 at least) with strong verbal and written communication skills
15. One or more additional language(s) spoken in the project is a plus
16. Good organization/ time management skills
17. Ability to work with a variety of people from diverse backgrounds
18. Ability to make fair and consistent judgments and decisions
19. Ability to solve problems and offer suggestions
20. Ability to influence behavior
21. Ability to adhere to all organizational policies and procedures
22. Ability to give constructive feedback to the agents which lead to performance improvement
23. Availability to work from our site in Sete Rios
24. Availability to work 8am-8pm (Lisbon Time Zone) - Monday to Sunday
Education and experience
25. College degree or directly related work experience
26. Essential minimum of 6 months call center experience
27. Previous teaching or coaching/training experience would be an advantage
Specific Requirements (when necessary)
28. Availability to travel
29. Out-of-hours support
Benefits.
30. Competitive wages
31. Paid professional training
32. Employee discounts
33. Private healthcare & dental insurance (after six months of employment)
34. Growth opportunities through various development programs
35. Fun and engaging company-wide initiatives, including our EverBetter wellness program
36. Job stability
37. Life-long skills and experience
38. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.