DUTIES AND RESPONSIBILITIES:
· The Operations Manager is responsible for the daily supervision of their operations team(s).
· The role manages effective internal/external client relationships within a defined area of responsibility to their team(s)..
· This role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.
· He/She is responsible for managing the whole team while working closely with the Global Delivery Lead
· Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility.
· Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility.
· Initiates and promotes continuous improvement programs across sphere of influence.
· Allocates resources and responsibilities across team to deliver business results and develop team members.
· Evaluates and reviews direct reports and provides formal counselling and mentoring to staff.
· Defines and manages group/team structures and resource levels to support business needs.
· Demonstrates thorough understanding of client relationships/business practice
· Understands the relevant aspects of the client products/services supported.
· Concentrates on fostering processing efficiencies while meeting quality standards.
· Fosters strong team environment