Launch Your Journey in E-Commerce Support
Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.
Role Overview:
As an E-Commerce Customer Support, you'll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.
Key Responsibilities:
* Respond to customer inquiries with professionalism and warmth — primarily through digital channels
* Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
* Guide users through platform features like cancellations, returns, and account updates
* Work cross-functionally with internal teams to deliver timely and accurate support solutions
* Escalate challenging or sensitive issues appropriately and efficiently
* Consistently meet quality benchmarks and turnaround expectations
* Offer clear, solution-focused guidance to enhance the customer journey
* Stay current on platform policies, feature updates, and e-commerce best practices
Requirements:
* Fluent in Italian (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join Us:
* Attractive Salary: Competitive compensation that values your skills
* Performance Bonus: Recognizing your achievements
* Meal Allowance: Covering your daily meals
* Transportation Support: Assisting with commuting costs
* Health & Life Insurance: Comprehensive protection for your well-being
* Relocation Package: Assistance to make your move smooth and stress-free
* Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step? Apply today and be part of a team that values innovation and excellence