PrimeIT is a leading company with over 17 years of experience in providing IT, Telecommunications, and Engineering technology services. Specializing in
Team Extension, Managed Services, Custom Software, and Nearshore
, we currently have a team of over
2,350 professionals
working on national and international projects across various technologies.
We are looking for a
Functional Support Analyst
for this project!
What are we looking for?
Strong knowledge of Learning Management Systems (LMS), preferably Cornerstone OnDemand (CSOD)
Experience with ticketing tools such as ServiceNow
Ability to manage BAU (Business As Usual) support activities in an autonomous manner
Analytical skills for troubleshooting issues and improving system performance
Strong communication skills in English, with the ability to train and support users
Responsibilities:
Handle Level 1 and Level 2 support tickets independently, ensuring timely resolution
Monitor and coordinate Level 3 issues in collaboration with the BAU Lead
Perform system administration tasks such as content uploads, report creation, and user access management
Conduct non-regression testing after releases, patches, or system updates
Deliver user training sessions and propose improvements (documentation, refresher sessions) to reduce support tickets
What do we offer?
Integration into an international company with a presence in over 50 cities worldwide.
Continuous training in the latest and most innovative technologies – Prime Academy.
Career development and support.
?? Send us your CV and join the Prime team!