ppManage horizontal Aftermarket product view and the Profit Center service by executing the Aftermarket Service strategy for long-term customer retention.
Drive Aftermarket Service as a role model for 'indirect' ALGs within the region.
/p pOur client is a German multinational company, globally recognized leader in the manufacturing of cleaning equipment and systems, catering to domestic, professional, and industrial markets worldwide.
/p h3Description /h3 pReporting directly to the Managing Director, you will take ownership of the Aftermarket Service function.
This is a hands-on leadership role where you will actively run the Service Profit Center, optimize daily operations, and build a high-performing technical team to maximize revenue and equipment uptime.
/p ul libStrategic Financial Leadership: /b Execute the regional Aftermarket Service strategy, manage the profit center's financial planning/forecasting, and ensure strict compliance with internal and external policies.
/li libOperational KPI Excellence: /b Drive service maturity, optimize the warranty process to reduce costs, and monitor key performance indicators to minimize equipment downtime.
/li libCommercial Regional Growth: /b Collaborate with regional leaders and local teams to leverage synergies, support sales goals, provide product feedback, and develop dealers to grow spare parts and consumables revenue.
/li libPeople Customer Management: /b Provide strong leadership to the service teams by continuously upgrading their technical skills, while actively boosting both customer and employee satisfaction.
/li /ul h3Profile /h3 ul libLeadership People Development: /b Proven experience leading and developing teams, with a strong focus on personal growth and talent retention.
/li libStrategic Cultural Acumen: /b Strong strategic thinking and execution skills, with the ability to differentiate and adapt to the diverse needs of different cultures and countries.
/li libCustomer Centricity: /b Deep expertise in Service Excellence and a proven track record of managing operations via data-driven KPIs.
/li libPerformance Driven: /b Highly focused on results, financial profitability, and commercial performance.
/li libCommunication Analytics: /b Strong communication and interpersonal skills.
Fluent in English, with sound economical knowledge and sharp analytical capabilities.
/li /ul h3Job Offer /h3 pThe opportunity to make a visible impact within a global market leader.
/p ul liA dynamic, international work environment with strong cross-functional and regional collaboration.
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