OverviewFully Remote Travel Customer Advisor-French & English — Cross Border Talents is hiring for an urgent opening for an exciting tourism project. Job DetailsLocation:Fully Remote (candidates must reside in Portugal) Language Requirement:French (Fluent) and B2 English, both written and spoken Start Date:16th January 2025 Work Schedule:Shifts Shifts:Early shift: 8:00 AM – 5:00 PM; Late shift: 1:00 PM – 10:00 PM Days Off:Rotational (priority for 2 consecutive days off when possible) RequirementsResidency:Must currently reside in Portugal (any location, North to South) Language:C2 to native French and B2+ English, both spoken and written Work Authorization:Possession of a valid residence card for Portugal, expression of interest, job seeker visa or a EU member state passport (a MUST) Experience:Customer Service Experience is mandatory Background:Tourism background is a plus but not essential ResponsibilitiesRespond to customer inquiries related to travel and tourism services Assist with bookings, cancellations, and itinerary adjustments Provide expert guidance and solutions for travel-related concerns Ensure high customer satisfaction through efficient and empathetic support Why Apply?Gain valuable experience in the tourism sector Work remotely from anywhere in Portugal with rotational schedules Competitive salary package with performance and complexity bonuses Contract Type: 6-month fixed-term (CDD), extendable Performance Bonus: EUR 100/month (based on performance metrics) Complexity Bonus: EUR 55/month Food allowance: EUR 7.23/day (net amount, paid in a separate card)#J-18808-Ljbffr