OverviewCegid is a European leader in cloud business management solutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. In today's rapidly changing world, Cegid &its6,000 employees make more possible by helping their 750,000 customers unleash their potential thanks to innovative and purposeful business solutions.Make more possible, is our vocation. It reflects who we are, how and why we do things the way we do them for our clients. Thanks to this, we can affirm that we work every day to shape your future, ours and our clients' industries' future. A future we have been defining for years with our employees, by inventing solutions that change the way people work, for a sustainable performance. IT TransformationCegid is starting the transformation of its internal IT / Infrastructure through the modernization and simplification of its technological footprint, the implementation of a new operating model and a new organization driven by service catalogue and globalization, along with the growth and internalization of the whole group. The SDM is responsible for theend-to-end deliveryof theWorkplace and collaboration tools, which involves service management and governance for Workplace (endpoint and collaboration) services. Role: SDM for WorkplaceAs a SDM for Workplace, you will: Service Ownership : Own the Workplace service lifecycle, service catalog, SLAs and roadmap for Microsoft 365, endpoint management and collaboration tools, driving continuous improvement. Operational Excellence:Ensure secure, compliant endpoint and M365 operations, define patching/config standards and maintain operational runbooks and SOPs. Cross-Team Coordination:Influence and coordinate Identity, Security, Networking, Architecture, vendors and Service Desk (N1) to ensure integrated, reliable delivery. Process Improvement & Automation:Lead optimization and automation of N1/N2 processes (onboarding/offboarding, app deployment, self‐service), promoting shift‐left and standardization. Incident & Change Management:Operate ITIL‐aligned Incident, Problem, Change and Request processes in ServiceNow; manage major incidents, RCA and CAB communications. Reporting & Governance:Define and track KPIs (SLA, MTTR, device compliance, adoption), deliver service reports and lead stakeholder service reviews.#J-18808-Ljbffr