Our eMobility call center is seeking a highly skilled Technical Support Specialist to provide prompt and professional support to our customers.
The successful candidate will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations, performing basic troubleshooting and escalating complex issues when necessary.
We are looking for someone who can effectively communicate technical concepts to non-technical users, has strong analytical skills and is able to work in a fast-paced environment.
This role requires excellent customer service skills, proficiency in using CRM and ticketing systems, and the ability to prioritize case handling based on service level agreements (SLAs).
In addition, the ideal candidate should have experience working in a customer-facing technical support role, preferably in a call center or eMobility environment.
Education: High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
Language Skills: Proficiency in English is required; native-level German or Dutch is mandatory.
We offer a dynamic and supportive work environment where you can grow your career and contribute to the success of our team.
In this role, you will have the opportunity to work on a variety of challenging projects, develop your skills and expertise, and collaborate with a talented team of professionals.
We value diversity, equity, and inclusion in the workplace and strive to create an environment that is welcoming and inclusive for all employees.
In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We look forward to hearing from you and learning more about your qualifications and interests.