Customer Support Advisor (French-speaking) - Social Media - 3000€ Welcome Bonus
Apply locations: PRT Lisbon - Av. Mediterraneo, N°1 | posted on: Posted 3 Days Ago | job requisition id: R1619542
Job Title:
Customer Support Advisor (French-speaking) - Social Media - 3000€ Welcome Bonus
Job Description
Experience the power of a game-changing career
We are a global technology and services leader powering the brands of the future. We support well-known brands worldwide, helping them improve their businesses with technology and integrated solutions across over 70 countries. We are recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."
If you seek growth and inspiration, as a Customer Support Advisor in Lisbon, Portugal (On-Site), you will utilize your skills to support our client's social media areas, ensuring adherence to guidelines, promoting service improvements, and actively participating in enhancing user experience.
Career growth and personal development
We provide comprehensive training, cutting-edge technologies, and ongoing support. At Concentrix, many managers and leaders have been promoted internally. We also offer FREE Learning and Leadership Development programs to help you achieve your career goals.
What you will do in this role
* Proactively seek initiatives to enhance service and user experience.
* Handle and resolve product troubleshooting and customer support for advertising products via email and chat.
* Collaborate with Product Operations & Engineering teams to resolve queries.
* Ensure high Customer Satisfaction metrics and service quality.
* Maintain adherence to service levels and productivity standards.
* Partner with technical specialists to educate advertisers on product features and issues.
Your qualifications
Concentrix is a great match if you:
* Are fluent in French (C1) and English (B2), both verbal and written.
* Have experience in a Contact Centre or Service Program within an Advertising Tech company.
* Possess strong customer service skills.
* Are familiar with social media products and digital advertising basics.
* Can work independently and as part of a team.
If you don’t meet all criteria, we still encourage you to apply, and we will consider your application for suitable roles.
What’s in it for you
Benefits include:
* Full-time, indefinite contracts (negotiable)
* Competitive salary and performance bonus
* €3000 Welcome Bonus
* Central Lisbon location
* Referral bonus opportunities
* Paid training and career development programs
Experience the best version of you!
If you're ready for this exciting career step, apply today and join over 440,000 global professionals calling Concentrix their employer of choice.
Equal Opportunity Employer
We are committed to diversity and inclusion, providing equal employment opportunities to all candidates regardless of race, age, gender, religion, ethnicity, disability, or other protected status.
Eligibility to Work
Only applicants legally authorized to work in Portugal will be considered.
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