Who are we?GMO Research & AI offers an online research solution platform that allows access to our multi-panel and multi-country online panel network - Asia Cloud Panel.
While we are constantly expanding our reach in Asia and globally, Asia Cloud Panel consists of over 65 million online consumer panelists across 16 APAC countries/markets, ranging from consumers to CEOs.
We are engaging people around the world, to create a resonance of people's voices and the goodwill of companies for better innovation.
The Project Manager works alongside PM team, Business Development team in the region they support as well as their Team Leader to deliver quality studies.
Definition of Quality
Project quality is composed of many elements and each should be taken into account when managing projects.
Quality includes managing projects to initial specs, effective management to the number of completes, IR, LOI, SCO and QTF.
Effective internal communication to US Team leaders and external communication to clients and vendors is required.
Sample Path
The PM Team believes that a career path for the Project Management Competency is deeper into Project Management as a discipline
As a Project Manager moves onto the next level, the following can expected:
Increase in level of revenue managed
Increase in complexity of projects managed
Types of projects will change and become more varied
Ability to think strategically and provide consultative Project Management
Take on more strategic and value-added projects to make team more effective and efficient
Role and Responsibilities
Ability to manage 10 projects at any given time
Manage overall quality by ensuring best practices are followed
Communicate and escalate any issues or feedback to Shift PM Manager as well the account managers
Project Ownership:
Projects will also be assigned for full ownership.
These projects will be "co-owned" by a member of the PM Team that is working on the same Shift hours in order to communicate with the client as well as set up and schedule the first batch of invites.
Review project metrics (IR, Completes, LOI, SCO, QTF)
Analyze if additional invitations or reminders need to be sent in addition to what is already in field to achieve client goals.
Manage overall quality by ensuring best practices are followed
Communicate any project insights to "co-owner"
Monitor Cost Ratio:
Communicate and escalate any issues or feedback to PM Manger as well as Sales Management
Consolidate all actions taken, feedback, direction for "co-owner" and put into project email.
Communicates resolution to PM working in the same shift
Communicates to clients and vendors as applicable
Vendor Management:
Manages vendors supporting Global Projects
Assists in Project Management capability administrative duties as requested
Examples could include:
Ensuring all active projects are recorded and updated in the corresponding management tools
Ensuring all active projects are recorded in the corresponding management tool
Troubleshooting any projects experiencing issues; direction will be provided by US Team member
Ability to identify project issues and risks and resolve, knowing when to seek partnership from leadership and members of the Sales and PM Teams
Learns and becomes proficient in advanced Project Management functions
Pre-Screener set up, adjustments, management and proficiency
Use and management of Mega Quota Groups
Understanding and proficiency in using Automatic Sampling
Learns and follows established process
Behavioral Expectations:
Accountable for project success for Handover projects
Adherence to GMO Research & AI HR Policy of Enjoy, Conquer, Respect
Career Path Philosophy
Requirements and Skills
At least 3 years of experience in project management, within the market research industry.
Project Management Expertise: Strong understanding of project management principles, including planning, execution, monitoring, and closing projects, with a focus on quality and client satisfaction.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively manage client relationships and coordinate with cross-functional teams.
Analytical and Problem-Solving Abilities: Strong analytical skills to assess project needs, troubleshoot issues, and implement effective solutions.
Attention to Detail: High level of attention to detail to ensure accuracy and consistency in project deliverables.
Time Management: Exceptional organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Technical Proficiency: Proficiency in project management tools and software (e.g., Microsoft Project, Asana, Trello) and familiarity with data collection and survey platforms.
Team Leadership: Ability to lead and mentor project teams, fostering a collaborative and productive work environment.
Adaptability: Ability to adapt to changing project requirements and thrive in a fast-paced environment.
Client-Focused: Strong commitment to client satisfaction, with the ability to anticipate client needs and exceed expectations.
Others:
Business Hour: 10:00-19:00