We are recruiting on behalf of our client – a world's leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.Location:Work from Home (1 month on‐site training in Lisbon)Customer Service Specialist – Dutch (C2) & English (B2) We are currently looking for aDutch (C2) & English (B2) speaking Customer Service Specialistto join a dynamic team supporting a global financial technology company that operates an online payments platform across multiple countries. This position combines customer support and collections activities, requiring strong communication skills, negotiation abilities, and attention to detail.ResponsibilitiesHandling inbound & outbound calls (customer support + collections)Negotiating payments and securing promise‐to‐pay commitmentsAssisting with account funding and transactionsResolving account and collections inquiriesSupporting vulnerable customers and insolvency casesUpdating internal systems and arranging call‐backs when neededRequirements1–2 years of customer service experience (call centre/retail/hospitality preferred)Dutch languageat minimum C2 levelEnglish languageat a minimum B2 levelCan work remotely within PortugalComfortable using Microsoft Office and online systemsAbility to multitask and work independentlyWhat we offerSalary:€1,100 gross per month × 14 pay periods per yearComplexity bonus:up to €80 gross per monthRemote work within PortugalDanish-speaking Customer Service Representative Location:PortugalWorkload:Full‐timeWhat you will be doingAnswer customer questions via phone, chat, and email with professionalism and enthusiasm.Use your knowledge of automotive and digital products to solve problems.Keep detailed records of customer interactions and solutions in the CRM.Work with the team to improve the customer experience.Stay informed about the client's latest offers and policies.Show warmth and enthusiasm in every conversation.RequirementsDanish languageat least C2 levelEnglish language at least B1 levelLive anywhere in PortugalAbility to communicate clearly and effectivelyWhat we offerFull‐time contractBase salary:€1,500 gross per month × 14 pay periods per yearPerformance bonus:€80 gross per month × 12 pay periods per yearMeal allowance:€7.63 per working day (paid by meal card)Customer Service Representative with German We are looking for German‐speaking Customer Consultants to join the Retention team. Your main responsibility will be handling incoming calls from customers intending to cancel their contracts, aiming to retain them through excellent service, upselling, and cross‐selling where applicable.Main ResponsibilitiesManage inbound customer calls regarding contract cancellations.Advise customers on services and offers to maintain or increase their subscription value.Upsell and cross‐sell products and services.Ensure a high level of customer satisfaction and loyalty.Meet defined quality and performance standards.Candidate ProfileFluent in German (mandatory) and good command of English.Previous experience in a call centre is valued but not mandatory.Strong customer service and communication skills.Resilience, flexibility, and ability to work under pressure.Detail‐oriented, reliable, and punctual.Basic PC skills.Completed technical training or equivalent professional experience.Work ScheduleMonday to Friday, rotating shifts: 07:00–16:00, 08:00–17:00, 09:00–18:00Compensation & Benefits PackageBasic salary: €920 gross per monthPerformance bonus (up to): €360 per monthLanguage allowance (German + English): €500 per monthMeal allowance of €9.60 per day worked – up to €201.60 per monthDutch Customer Service Representative – Remote in Portugal We are currently looking forDutch‐speakingCustomer Support Agents to join a fast‐growing team, supporting high‐value clients in the digital advertising space.What the role involvesProvide support to high‐level clients via chat, email, and phone.Assist customers with the self‐serve advertising platform and related tools.Deliver pre‐ and post‐sales support for digital advertising products.Troubleshoot and resolve technical issues, such as bugs or delivery errors.Communicate updates and resolutions to clients in a timely and professional manner.Identify opportunities for customers to enhance their advertising performance.Gather client feedback and share product insights to improve user experience.Candidate ProfileFluency in Dutch (mandatory) and proficient English.Strong communication, problem‐solving, and interpersonal skills.Basic technical proficiency and computer skills.Ability to manage multiple tasks in a fast‐paced environment.A team player with a proactive and customer‐oriented mindset.Previous experience in customer support or digital marketing is valued but not required.Compensation & Benefits PackageCompetitive monthly salary.Performance‐based bonuses.Health insurance and employee discounts.Meal allowance.Full training provided and paid.Real career progression opportunities in a leading industry.German Customer Service Representative – Remote in Portugal We are looking forGerman‐speakingCustomer Support Agents to join a fast‐growing team in the digital advertising space.ResponsibilitiesProvide support to high‐level clients via chat, email, and phone.Assist customers with the self‐serve advertising platform and related tools.Deliver pre‐ and post‐sales support for digital advertising products.Troubleshoot and resolve technical issues, such as bugs or delivery errors.Communicate updates and resolutions to clients in a timely and professional manner.Identify opportunities for customers to enhance their advertising performance.Gather client feedback and share product insights to improve user experience.Candidate ProfileFluency in German (mandatory) and proficient English.Strong communication, problem‐solving, and interpersonal skills.Basic technical proficiency and computer skills.Ability to manage multiple tasks in a fast‐paced environment.A team player with a proactive and customer‐oriented mindset.Previous experience in customer support or digital marketing is valued but not required.Compensation & Benefits PackageCompetitive monthly salary.Performance‐based bonuses.Health insurance and employee discounts.Meal allowance.Full training provided and paid.Real career progression opportunities in a leading industry.German Customer Service Representative – Full Remote We are looking for German‐speaking Customer Consultants to join the Retention team. Your main responsibility will be handling incoming calls from customers intending to cancel their contracts.Main ResponsibilitiesManage inbound customer calls regarding contract cancellations.Advise customers on services and offers to maintain or increase their subscription value.Upsell and cross‐sell products and services.Ensure a high level of customer satisfaction and loyalty.Meet defined quality and performance standards.Candidate ProfileFluent in German (mandatory) and good command of English.Previous experience in a call centre is valued but not mandatory.Strong customer service and communication skills.Resilience, flexibility, and ability to work under pressure.Detail‐oriented, reliable, and punctual.Basic PC skills.Completed technical training or equivalent professional experience.Work ScheduleMonday to Friday, rotating shifts: 07:00–16:00, 08:00–17:00, 09:00–18:00Compensation & Benefits PackageBasic salary: €920 gross per monthPerformance bonus (up to): €360 per monthLanguage allowance (German + English): €500 per monthMeal allowance of €9.60 per day worked – up to €201.60 per monthAssiduity allowance: €110 per monthFlex Work Allowance: €60 per monthCustomer Service Representative – Czech & English (Remote, Portugal) We are seeking a Customer Service Representative fluent in Czech and English to join an international support team. You will handle customer inquiries, provide information, and resolve issues across communication channels while ensuring a high standard of service quality.Key ResponsibilitiesHandle customer inquiries via phone, email, or chat in Czech and English.Provide accurate information and effective solutions to customer requests.Maintain a high level of professionalism and customer satisfaction.Record and update customer interactions in internal systems.Follow company procedures and service guidelines.RequirementsNative or fluent Czech (mandatory).Good English communication skills (written and spoken).Strong communication and problem‐solving abilities.Ability to work independently in a remote environment.Must already be based in Portugal (mandatory).Availability to work Monday–Friday, 08:00–17:00.Remote Dutch speaking Customer Service support with relocation to Portugal! This is a remote position. Cross Border Talents is looking for a Dutch speaking Customer Support Representative to work for a leading global provider remotely in Portugal. You will be part of a team, ensuring a competent and friendly customer service experience over the phone and via e‐mail.ActivitiesListen to customers' questions and concerns, and provide answers and solutions.Troubleshooting regarding orders, deliveries, payments and returns.Point of contact for external sellers.Provide information about digital products.Escalation and rerouting of issues to other departments.Working hours40 hours per week (8 hours per day + 1 hour lunch break) on a rotational shift pattern, Monday to Sunday 07:00–23:00.Contract informationSignature of a Selection Agreement to manage the last phase of Recruitment.Employment under an uncertain term with a foreseeable duration of 12 months. Employment beyond 2 years will become permanent.Salary (without apartment): €1,360 per month,Salary (with apartment): €1,100 per month .#J-18808-Ljbffr