About iCliGo
iCliGo is an innovative platform that connects travelers with independent and highly qualified travel consultants.
Founded in 2014, this Portuguese multinational has evolved into a technology-driven company dedicated to meeting the needs and dreams of a new generation of travelers and entrepreneurs.
We are proud to foster a collaborative and inclusive workplace, where every team member has the opportunity to grow and thrive.
About the Role
Our IT Helpdesk Manager is a proactive and visionary leader, with experience in managing technology, people, and processes. This person will play a key role in ensuring the reliability, security, and scalability of the company's technological infrastructure, while driving innovation and supporting business growth.
Combining strong leadership and problem-solving skills with technical expertise, the IT Helpdesk Manager will guarantee that IT systems run smoothly, securely, and in full alignment with iCliGo's goals.
Key Responsibilities
Support the definition and implementation of the IT strategy aligned with the company's objectives;
Manage and optimize the technological infrastructure (networks, servers, cloud, security, devices);
Lead, support, and develop the IT team, fostering collaboration and best practices;
Ensure consistent application of cybersecurity, compliance, and data protection policies;
Manage external vendors, IT contracts, and budget;
Support digital transformation projects and the automation of business processes;
Act as the primary point of contact for critical incidents and ensure continuity plans are in place.
What We're Looking For
Degree in Computer Science, Information Systems, Engineering, or a related field;
Proven experience in IT management (ideally 5+ years in similar roles);
Strong knowledge of infrastructure, cloud environments (Azure/AWS), networks, and cybersecurity;
Experience managing teams and external vendors;
Excellent communication skills and a solution-oriented mindset;
Natural curiosity and eagerness to introduce new ideas and tools that simplify daily work;
Fluency in English and Portuguese (both spoken and written).
Benefits
Competitive salary based on experience and expertise;
Annual performance-based bonus;
AdvanceCare health insurance;
24 days of annual leave (including your birthday off);
Hybrid working model;
Travel perks at net rates.
Explore our roles and apply here
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