Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus
Join to apply for the Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus role at BlueView Talent
Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus
1 week ago Be among the first 25 applicants
Join to apply for the Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus role at BlueView Talent
Start Your Journey in Tech Support – Help Users Worldwide
Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you're a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email
Role Overview:
As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.
Key Responsibilities:
- Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
- Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
- Maintain strong performance in line with quality expectations and SLA goals
- Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
- Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
- Support a culture of continuous improvement by contributing ideas and embracing team-driven success
Requirements:
- Proficiency in Dutch (C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Portuguese residency card
- At least one year of experience in Customer Support or a related role.
- Strong analytical, leadership, and communication abilities
- Desire to learn and advance in the field
Why join us:
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career
Seniority level
- Seniority level
Not Applicable
Employment type
- Employment type
Full-time
Job function
- Job function
Other
- Industries
Marketing Services
Referrals increase your chances of interviewing at BlueView Talent by 2x
Get notified about new Customer Support Specialist jobs in Vila Nova de Gaia, Porto, Portugal.
Customer Support Specialist - Italy (all genders)
Customer Support Non-voice (English-speaking) – Creative Media Platform
Customer Support Non-voice (English-speaking) – Creative Media Platform
Customer Support Specialist - France (all genders)
Customer Support Agent (English-speaking) - POS System Solutions
Customer Support Agent (English-speaking) - POS System Solutions
Employee Services & Procurement Support Specialist (m/f/d)
Spanish Customer Advisor for Airbnb - Porto, Portugal
Spanish Customer Advisor for Airbnb - Porto, Portugal
Customer Support (Spanish-speaking) - Social Media
(native French) Customer Support Consultant, emails/chats (Portugal, remotely)
French Customer Support Specialist in Porto (Fixed Shifts)
French Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus
Russian Customer Support in Porto (Emails & Chats ONLY)
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr