Application Specialist (Contact Center & CRM) Did you know that 97% of our employees value the professional progress provided by the training we offer? Discover all the reasons that make us a Great Place to Work!We are recruiting an Application/Solution Specialist to join an IT team.This is a hybrid role that combines functional and technical knowledge, with a focus on automation and AI integration initiatives in the Contact Center domain.The ideal candidate will act as a bridge between the business and technology areas, helping to transform operational needs into intelligent and efficient solutions.RequirementsMinimum of 2 years of experience as an Application Specialist (or similar role), with a solid technical and functional foundation;Experience with CRM systems and Contact Center technologies (e.g., CTI solutions);Knowledge of Talkdesk will be considered a plus;Ability to translate complex business requirements into clear technical specifications;Strong analytical skills and data-driven approach;Proactive, communicative, and autonomous profile;Fluency in English.Nice to haveExperience with AI/ML platforms and tools applied to process automation;Experience in configuring and managing automation in contact center environments;Knowledge of Business Process Re-engineering.ResponsibilitiesCollaborate with business teams to gather and detail requirements for processes and automation initiatives in the contact center;Ensure optimal performance and integration of platforms;Provide technical support and training to users on new features;Design and implement AI-based bots and automations to improve efficiency and customer experience;Test, monitor, and optimize automated processes, applying concepts of data science, AI, and process engineering;Maintain a complete view of the application architecture, ensuring seamless integration with new technologies.We offerHealth insurance;Free online training through the Udemy platform;On-site and remote training at Olisipo's Learning Center;Free certifications (after passing the exam);Discounts at Olisipo Partners (in the areas of health and well-being, fitness, travel, among others);Free psychological consultations;Possibility of a salary advance, without commissions.Apply now and take the next step in your career with Olisipo!#J-18808-Ljbffr