Client Support Engineer ResponsibilitiesClient Communication - Answer client calls + acknowledge client email incidents.Operational Support & Troubleshooting - Monitor daily message/file flows, detect and investigate failures or delays; analyse logs and alerts; resolve, root or escalated incidents across relevant teams.Coordination Responsible - Act as the principal point of contact for external partners, to ensure good coordination, timely resolution and clear updates on the incident resolution. Ensure that the incident is resolved and inform the client.Documentation & Knowledge - Update the Known Error Database and procedures. Contribute to post incident reviews and continuous service improvement.RequirementsAble to investigate, analyze, deep dive on a request and orient.Technical skills on File Transfer, Message Transfer, Connectivity, Leased Line and Infrastructure.Middleware: Axway CFT, Axway Secure Transport, IBM MQ, APFile Transfer Middleware (CFT, Secure Transport)Networks: understanding topologies, firewalls (IP scopes, ranges), leased lines, market profilesClient oriented.Be able to speak with the IT of the client.But also, with the client if needed (with a good level of language).Inform the client about the status of the request as we go along.With internal IT teams (Application team - Production team - Infrastructure Team - Ops team), internal client development teams (CSM, RM...) & the business.Inform those teams about the status of the request.Good level of English.What you can expect from usLong-term projects with national and international context (if applicable).Opportunities to grow technically and professionally.A people-first culture, focused on transparency and trust.Teams that value ownership, collaboration and stability.At Decskill, we are committed to equal opportunities and non-discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based solely on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.#J-18808-Ljbffr