Contact Center Agent (Automotive Service - German Speaker) Who are We?Volkswagen Group Servicesis a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.We are focused on our clients' activities and take responsibility for carrying them out on their behalf.We are currently looking to grow our team with aContact Center Agent (Automotive Service - German Speaker)for ourfully remoteproject.What will your responsibilities be?Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact detailsAcknowledging and resolving customer complaintsProcessing inquiries received via multichannelIdentifying customer needs and helping customers using specific featuresAnalyzing and reporting product malfunctionsAssisting in training new employees when requested by managementUpdating our internal databases with information about technical issues and useful discussions with customersInforming customers about new features and functionalitiesWhat skills are we looking for?Experience in telephone customer service/call center environment (preferred)German native speaker or C1 Level (written and spoken knowledge - mandatory)Fluency in English (mandatory)Familiarity with automotive industry (is a plus)Experience using help desk software and remote support tools (is a plus)Understanding of how CRM systems workExcellent communication and problem-solving skillsSolution-orientedPolite and empathicQuality of workCollaboration and commitmentWhat we can offer:Competitive Salary and BenefitsOpportunity for rapid growth in the companyTraining according with your path careerCollaborative work environmentMulticultural teamsProactive supportAbout the job Job ID: 23907Location: Palmela, PT, 2950-677Department: Customer ServiceWorking Model: Full-timeContract Type: OtherRemote Working: Up to 100%Posting Date: Mar 19, 2026#J-18808-Ljbffr