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Palex Portugal, a leading company in the management and distribution of innovative hospital and research solutions, is recruiting a Service Office Agent.
Main Responsibilities:
- Opening, updating and closing service orders, with invoicing or internal imputation;
- Controlling the entire process from collection to delivery, with manufacturers, carriers and technicians (dealing with customs when necessary and providing all the relevant documentation);
- Preparing proposals, sending, and following up on parts and services for customers until the process is finalized;
- Ordering the parts required for repairs via contracts (NE) or requests from technicians;
- Checking the technicians' stock inventory and making the necessary adjustments;
- Creating new clients / suppliers and creating and updating equipment in SAP;
- Preparing proposals, sending them to clients and, after awarding the contract, creating them in SAP;
- Uploading monthly maintenance plan for each technician.
Palex Portugal, a leading company in the management and distribution of innovative hospital and research solutions, is recruiting a Service Office Agent.
Main Responsibilities:
- Opening, updating and closing service orders, with invoicing or internal imputation;
- Controlling the entire process from collection to delivery, with manufacturers, carriers and technicians (dealing with customs when necessary and providing all the relevant documentation);
- Preparing proposals, sending, and following up on parts and services for customers until the process is finalized;
- Ordering the parts required for repairs via contracts (NE) or requests from technicians;
- Checking the technicians' stock inventory and making the necessary adjustments;
- Creating new clients / suppliers and creating and updating equipment in SAP;
- Preparing proposals, sending them to clients and, after awarding the contract, creating them in SAP;
- Uploading monthly maintenance plan for each technician.
Requirements:
- High School/Bachelor's Degree (high interest in the administrative area)
- Good knowledge of MS Office tools, especially Excel;
- Sense of responsibility, organization and attention to detail;
- Ability to work in a team and good communication skills;
- Knowledge of SAP;
- Previous experience in a similar role;
- Knowledge of English or Spanish;
- Ability to adapt to dynamic environments.
What we offer:
- Integration into an expanding multinational company;
- Collaborative and dynamic working environment;
- Opportunities for skills development and ongoing training;
- Basic salary + Meal allowance + Variable bonus according to performance;
- Social benefits in force in the company: Health Insurance, Life Insurance, among others.
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